We'll provide the estimated delivery date based on the delivery method you choose, and we'll include that date in your order confirmation email.
We do our best to get your product fulfilled within 24-48 hours or less. If we notice any issues with the address or anything we will contact you to try to resolve the issue. Please provide your most viewed email to quickly resolve any issues should they come up. Every order is carefully looked at by us in our warehouse, no third-party fulfillment company involvement to help offer the best shipping solution for you.
HOW ARE YOUR CABLES PACKAGED?All cables are individually test, signed off and packed according to each order. Nothing is prepacked as a major retailer. This is done to give extra care for your product. We use bubble envelopes to help increase cushion for extra protection for your items.
DOES MY ORDER NEED TO GO THROUGH CUSTOMS?Because your order is dispatched internationally, it has to be cleared through customs. All international shipments have the proper documentation for easier customs clearance.
WHAT ABOUT DUTIES AND TAXES?Those are out of our control and are solely based on the customs department of the country.
WHAT ARE YOUR SHIPPING RATES AND TRANSIT TIMES?Different shipping rates offer different transit times based on final destination, weight and measurement of the package. Due to COVID-19 delivery times can be longer than expected.
SHOULD I GET A TRACKING NUMBER?We strongly recommend getting shipping with the tracking option. We use Canada Post, FedEx, USPS and Asendia (Internationally only) for shipping services. After the order has been fulfilled you will be e-mailed the tracking number and service you can track it. This would help in case of delays or other events. Make sure to make sure emails from @tourgeardesigns.com are accepted by your email. If not it might go automatically to the spam folder and you won't get your tracking information.
WHAT IF MY PACKAGE IS LOST / STOLEN / ARRIVES DAMAGED?In the events of lost / stolen / damaged packages, etc. contact us at firstname.lastname@example.org to investigate the situation and resolve it.
- Orders are processed 7 Days a week. Pickup and delivery dates are Monday-Friday, except for national holidays. Be aware that orders may experience longer processing and delivery times during holidays.
- Orders can't be delivered to PO boxes (unless you use Canada Post), other retail stores, re-shippers or package-forwarding services.
- If you select a premium shipping service such as FedEx must be paid for. Any free shipping discount code for the service will not be accepted. If selected it will be changed to either Canada Post for Canada or USPS for USA.