As musicians, we always assumed those products we bought in a store, online that where listed as Brand New went through a quality control process prior to shipment. Either by the manufacturer or retail store. Sadly that was not always the case. There have been times that we purchased a used item from various second hand outlets that had more care put into them vs. a brand new product.
With TourGear Designs we understand this, we experienced it and we got annoyed by it. Every product that leaves our shop is individually tested by us, and is signed off during packaging. We believe the packaging is done just before it is shipped to you. Kinda like the icing on the cake. This is our way of putting in an extra effort to provide you the best customer service we can.
All our products come with a 2-Year Warranty. Should you experience any issues you are encouraged to contact us at firstname.lastname@example.org. Please allow 24 hours for proper response.